Privacy Policy

Privacy Policy
At Prescribed It, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are
Prescribed It is a service operated by MNS Pharmaceuticals Limited, registered in the UK and regulated by the General Pharmaceutical Council (GPhC). Our services are overseen by licensed pharmacists and prescribers based in the UK.

2. What Information We Collect
We collect personal data when you:

Create an account or place an order
Complete an online consultation
Contact our customer service team
Browse our website
This may include:

Name, date of birth, address, and contact details
Medical history and health information (via consultations)
Prescription details and treatment history
Payment and delivery information
Technical data (e.g. IP address, browser type)
We only collect data that is necessary to provide our healthcare services and meet legal obligations.

3. How We Use Your Information
We use your information to:

Provide safe and regulated healthcare services
Process and deliver your orders
Conduct clinical assessments and issue prescriptions
Comply with pharmacy and legal regulations
Improve and secure our website and services
Communicate with you regarding your order or treatment
We never sell your data or use it for purposes unrelated to your healthcare without your explicit consent.

4. Lawful Basis for Processing
Under UK GDPR, our lawful basis for processing your personal data may include:

Consent (e.g. for marketing preferences)
Contractual necessity (e.g. to deliver a treatment you requested)
Legal obligation (e.g. for pharmacy records)
Legitimate interest (e.g. to improve services)
Special category data (such as health information) is processed to provide healthcare under the responsibility of a regulated professional.

5. How We Store & Protect Your Data
Your data is stored securely on encrypted servers located in the UK or EEA. We use strict security protocols to prevent unauthorised access or loss. Access to sensitive information is restricted to trained pharmacy staff and prescribers.

We retain records in accordance with legal and clinical guidelines, and delete data when it is no longer required.

6. Who We Share Your Data With
We only share your data when necessary, and only with:

Prescribers and pharmacists for clinical care
Couriers for delivery of your treatment
Payment providers for processing transactions
Regulatory authorities (e.g. GPhC, MHRA) when legally required
Technical partners who help us run our website securely (under strict confidentiality agreements)
We do not share your data with advertisers or external marketers.

7. Your Rights
You have the right to:

Access a copy of your data
Correct any inaccurate data
Request deletion of your data (where legally possible)
Withdraw consent for non-essential processing (e.g. marketing)
Complain to the Information Commissioner’s Office (ICO)
To exercise your rights, email us at enquiries@prescribedit.com.

8. Cookies
We use cookies to improve your browsing experience. For more information, please read our Cookie Policy.

9. Marketing Preferences
We may contact you by email about relevant treatments or services, but only if you’ve given us permission. You can update your preferences or opt out at any time.

10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page. Your continued use of our website constitutes your acceptance of the updated policy.

11. Contact Us
If you have questions about how we use your data, please contact:

enquiries@prescribedit.com
Boutalls Pharmacy, 60 Lamb’s Conduit Street, London WC1N 3LW