FAQs

General

• Is Prescribed It a real pharmacy?

  Yes. We are a UK-based, GPhC-registered pharmacy operated by qualified healthcare professionals. All prescriptions are issued by licensed UK prescribers after a clinical assessment.

   

• Do I need to visit a doctor?

  No, you don’t need to see a doctor in person. You’ll complete a secure online consultation reviewed by a prescriber. If approved, your treatment is safely dispensed and delivered to you.

• Is my information kept private?

  Yes. All consultations and orders are strictly confidential and processed in line with UK GDPR regulations. Your data is never shared with third parties for marketing.

• Who reviews my consultation?

  A licensed UK prescriber or pharmacist will review your consultation to ensure the treatment is safe and appropriate for you.

• Can I place an order for someone else?

  No. Due to legal and clinical requirements, the consultation and treatment must be completed by the person who will use the medication.

• How do I create an account?

  You can create an account at checkout or by clicking “Login” at the top of the page. This allows you to manage orders and consultations securely.

• What if I made a mistake in my consultation?

  Contact us as soon as possible via enquiries@prescribedit.com. We may be able to correct or cancel your order before dispatch.

Delivery

• What delivery options do you offer?

  We offer Royal Mail Tracked 48®, Tracked 24®, and Special Delivery Guaranteed®. All orders are sent in discreet packaging.

• When will I receive my order?

  Orders approved before 3:30 PM (Monday–Friday) are dispatched the same day. Delivery times depend on the shipping method you choose.

• Is next day delivery available?

  Yes. Orders over £50 qualify for free Royal Mail Special Delivery Guaranteed® — delivered the next working day by 1 PM.

• Do you deliver on weekends?

  Royal Mail may deliver on Saturdays, but this is not guaranteed unless you choose Special Delivery Guaranteed® and select Saturday as an option (where available).

• Can I track my order?

  Yes. You’ll receive tracking details by email and/or SMS once your order is dispatched.

Medicines

• Are your medicines genuine?

  Yes. All medicines are sourced from MHRA-approved UK wholesalers and dispensed from our registered pharmacy in London.

• Can I return medicine if I change my mind?

  No. Once a prescription item has been dispensed, it cannot be returned or reused—even if unopened.

• What if my item is damaged or incorrect?

  If there’s an issue with your order, email us within 48 hours of delivery. We’ll work quickly to resolve it or send a replacement.

• How do I know if a treatment is right for me?

  Your consultation will be reviewed by a prescriber who assesses your suitability before approving any treatment.

Prescriptions

• Do I need a prescription before ordering?

  No. Our prescriber issues a new prescription based on your online consultation. If approved, we dispense and ship it to you.

• What happens if my consultation is not approved?

  If we’re unable to issue a prescription, we’ll let you know and no payment will be taken or processed.

   

• Can I request a specific brand?

  Yes, you can include preferences in your consultation. If clinically appropriate, we’ll try to accommodate your request.

• Can I speak to the prescriber or pharmacist?

  Yes. If your case requires it, a member of our clinical team will contact you directly. You can also reach out via email.

• Will my GP be informed?

  No, unless you give us permission or in rare cases where there is a serious clinical concern.